14. Accessibility Statement

A Good Lender is committed to ensuring digital accessibility for people with disabilities. We continually work to improve the accessibility of our website and comply with WCAG 2.1 Level AA standards and the Americans with Disabilities Act (ADA).

If you experience difficulty accessing any part of our website or need assistance, please contact us:

  • Phone: (510) 589-4096
  • Email: info@agoodlender.com

See our Accessibility Statement for complete information.

16. Complaint Procedure

If you have a complaint about our services, we want to know. We are committed to resolving complaints promptly and fairly.

How to File a Complaint

  • Phone: (510) 589-4096
  • Email: info@agoodlender.com
  • Mail: 4683 Chabot Dr #280, Pleasanton, CA 94588

We will acknowledge your complaint within 2 business days and provide a response within 15 business days.

See our Complaint Procedure for complete information, including external complaint options.

17. Contact Information

A Good Lender

Address:
4683 Chabot Dr #280
Pleasanton, CA 94588

Phone: (510) 589-4096
Email: info@agoodlender.com
Website: agoodlender.com

NMLS ID: 1692403
California DRE: DRE #01142903

Hours: Available 24/7 for mortgage inquiries

Important Notice

These disclosures are provided to inform you of your rights and our obligations under federal and state law. If you have questions about any of these disclosures, please contact us before submitting a loan application.

This disclosure page was last updated on 11/4/2025.