Accessibility Statement

1. Accessibility Standards

We are committed to conforming to the following accessibility standards:

1.1 Web Content Accessibility Guidelines (WCAG)

We strive to meet the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. These guidelines explain how to make web content more accessible for people with disabilities.

The four main principles of WCAG are:

• Perceivable: Information and user interface components must be presentable to users in ways they can perceive
• Operable: User interface components and navigation must be operable
• Understandable: Information and the operation of user interface must be understandable
• Robust: Content must be robust enough that it can be interpreted reliably by a wide variety of user agents, including assistive technologies

1.2 Americans with Disabilities Act (ADA)

We are committed to complying with Title III of the Americans with Disabilities Act (ADA), which prohibits discrimination on the basis of disability in places of public accommodation.

1.3 Section 508

We strive to meet Section 508 standards, which require federal agencies to make their electronic and information technology accessible to people with disabilities.

2. Accessibility Features

Our website includes the following accessibility features:

2.1 Navigation and Structure

• Keyboard Navigation: All functionality is available using keyboard controls (Tab, Enter, Arrow keys)
• Skip Links: "Skip to main content" links to bypass repetitive navigation
• Consistent Navigation: Navigation menus are consistent across all pages
• Clear Headings: Proper heading hierarchy (H1, H2, H3) for screen reader users
• Descriptive Links: Link text clearly describes the destination or action
• Focus Indicators: Visible focus indicators show which element has keyboard focus

2.2 Visual Design

• Color Contrast: Text has sufficient contrast with background colors (minimum 4.5:1 ratio)
• Resizable Text: Text can be resized up to 200% without loss of functionality
• Responsive Design: Website adapts to different screen sizes and orientations
• Color Independence: Information is not conveyed by color alone
• Text Alternatives: Images include alt text descriptions

2.3 Content and Media

• Alternative Text: All images have descriptive alt text
• Captions: Videos include closed captions (when available)
• Transcripts: Audio content includes text transcripts (when available)
• Plain Language: Content is written in clear, understandable language
• Abbreviations: Abbreviations are defined on first use

2.4 Forms and Interactive Elements

• Form Labels: All form fields have clear, associated labels
• Error Identification: Form errors are clearly identified and described
• Error Suggestions: Suggestions provided for correcting errors
• Input Assistance: Help text and examples provided for complex inputs
• Time Limits: Users can extend or disable time limits where possible

2.5 Assistive Technology Compatibility

Our website is designed to work with the following assistive technologies:

• Screen Readers: JAWS, NVDA, VoiceOver, TalkBack
• Screen Magnification: ZoomText, Magnifier
• Voice Recognition: Dragon NaturallySpeaking
• Alternative Input Devices: Switch controls, eye-tracking devices

3. Browser and Device Compatibility

Our website is tested and optimized for:

3.1 Browsers

• Google Chrome (latest version)
• Mozilla Firefox (latest version)
• Apple Safari (latest version)
• Microsoft Edge (latest version)

3.2 Devices

• Desktop computers (Windows, Mac, Linux)
• Laptops and notebooks
• Tablets (iPad, Android tablets)
• Smartphones (iPhone, Android)

3.3 Operating Systems

• Windows 10 and later
• macOS 10.15 (Catalina) and later
• iOS 13 and later
• Android 9 and later

4. Known Limitations

Despite our best efforts to ensure accessibility, there may be some limitations. Known issues include:

4.1 Third-Party Content

• Some third-party embedded content (e.g., social media widgets, videos) may not be fully accessible
• Third-party documents (PDFs, presentations) may have accessibility issues
• We are working with our third-party providers to improve accessibility

4.2 Legacy Content

• Some older content may not meet current accessibility standards
• We are systematically reviewing and updating legacy content

4.3 PDF Documents

• Some PDF documents may not be fully accessible
• We are working to provide accessible alternatives (HTML versions, screen reader-friendly PDFs)
• If you need an accessible version of a PDF, please contact us

5. Ongoing Efforts

We are continuously working to improve the accessibility of our website:

5.1 Regular Audits

• We conduct regular accessibility audits using automated tools and manual testing
• We test with actual users with disabilities
• We engage third-party accessibility experts for independent evaluations

5.2 Staff Training

• Our development team receives regular accessibility training
• Content creators are trained on accessible content creation
• We stay updated on the latest accessibility standards and best practices

5.3 Continuous Improvement

• We actively fix identified accessibility issues
• We incorporate user feedback into our accessibility improvements
• We test new features for accessibility before launch

6. Assistance and Support

If you experience difficulty accessing any part of our website, we want to help:

6.1 Alternative Formats

If you need information in an alternative format, we can provide:

• Large print documents
• Braille documents (with advance notice)
• Audio recordings
• Screen reader-friendly versions
• Simplified language versions

6.2 Personal Assistance

We are happy to assist you with:

• Completing online forms
• Accessing information on our website
• Explaining our loan products and services
• Navigating the loan application process

6.3 Communication Preferences

We offer multiple ways to communicate:

• Phone: (510) 589-4096 (TTY/TDD available upon request)
• Email: info@agoodlender.com
• Video Call: Available by appointment
• In-Person: Visit our office at 4683 Chabot Dr #280, Pleasanton, CA

7. Feedback and Reporting Issues

Your feedback is important to us. If you encounter an accessibility barrier on our website, please let us know:

7.1 How to Report an Issue

When reporting an accessibility issue, please provide:

• The specific page or feature you're having trouble with (include the URL if possible)
• A description of the problem
• The assistive technology you're using (if applicable)
• Your browser and operating system
• Your contact information so we can follow up

7.2 Response Time

• We will acknowledge your report within 2 business days
• We will investigate the issue and provide an update within 5 business days
• If immediate resolution isn't possible, we will provide an alternative means of access
• We will keep you informed of our progress

7.3 Contact Information

8. Equal Housing Opportunity

A Good Lender is an Equal Housing Opportunity lender. We do not discriminate on the basis of disability or any other protected class in the provision of mortgage services.

Our commitment to accessibility extends beyond our website to all aspects of our business:

• Physical accessibility of our office locations
• Accommodation of communication preferences
• Accessible loan documents and disclosures
• Fair and equal treatment in loan processing and underwriting

9. Legal Rights

9.1 Americans with Disabilities Act (ADA)

Under the ADA, you have the right to:

• Equal access to goods, services, and facilities
• Reasonable accommodations
• Effective communication
• File a complaint if you believe you've been discriminated against

9.2 Filing a Complaint

If you believe you have been discriminated against on the basis of disability, you may file a complaint with:

U.S. Department of Justice

Civil Rights Division
Disability Rights Section
950 Pennsylvania Avenue, NW
Washington, DC 20530
Website: www.ada.gov
Phone: 800-514-0301 (Voice)
TTY: 833-610-1264

U.S. Department of Housing and Urban Development (HUD)

Office of Fair Housing and Equal Opportunity
Website: www.hud.gov/fairhousing
Phone: 800-669-9777 (Voice)
TTY: 800-927-9275

10. Resources

For more information about web accessibility, visit:

• Web Content Accessibility Guidelines (WCAG): www.w3.org/WAI/WCAG21/quickref/
• Americans with Disabilities Act: www.ada.gov
• Section 508: www.section508.gov
• WebAIM (Web Accessibility In Mind): webaim.org